Hospitality is your brand!
Hospitality is more than a smile or a job well done.
Auspicious and very useful training for areas where Hospitality is intended to become the daily practice in relation to customers, guests, patients, colleagues, suppliers, partners and collaborators.
No matter where you work, a dose of Hospitality and Customer Care may seem like a great idea, which can become a common practice in your business.
Are you planning to open a spa or do you have a spa that you want to „grind” to make various changes and/or improvements?
I invite you to meet me
I am Spa Business Consultant and Hospitality Customer Care Trainer with over 10 years of experience in the hospitality and spa industry, which drives me to continue on this path, more involved, perseverent, with pragmatism when needed and lots of creativity.
Do you want to work with me?
SPA BUSINESS - Consultancy & Training
- Do you want to open a spa and you need to create an action plan, the concept, operational flow, and you need support in choosing the product brand, equipment suppliers, in creating the menu, marketing plan, recruitment and team training etc.
- You have a spa, but you feel that things are not going the way you expected, the business does not bring the revenue required, the team needs training or maybe you are even thinking about changing the concept and rebrand.
Spa Management
- You need guidance and active support in choosing the right person to become your Spa Manager
- You want to form that Spa Manager which fits perfectly to your business profile
Spa Customer Care Training
- Your team is your business card! Investing in your people's education is the best investment with real profit
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Azi, așteptările clienților evoluează rapid. Într-o lume în care totul se întâmplă instantaneu, companiile trebuie să găsească metode inovatoare pentru a rămâne competitive și pentru
Transformarea feedback-ului negativ în oportunități
Feedback-ul negativ este inevitabil în orice afacere, dar modul în care îl gestionăm poate transforma o potențială problemă într-o oportunitate valoroasă. Ca expert și trainer
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