HOSPITALITY CUSTOMER CARE TRAINING

Very useful training for the fields in which Hospitality is intended to become a daily practice in the relationship with customers, guests, patients, colleagues, suppliers, partners and collaborators.

You know how much attitude, smile, empathy, attention to detail and body language matter in the relationship with each person related to your business.

You probably already know what the real price you paid is when your team doesn’t deliver good service, or fails to understand the importance of great service You have already paid the high cost of rudeness, lack of proactive action, lack of interest or demotivation of your team to build and deliver an Excellent Service. Today, the main stake is to transform a good service into EXCELLENT SERVICE! miza principală este transformarea unui serviciu bun în SERVICIU EXCELENT! How can such a transition be achieved? Through training and daily practice of Hospitality in your business, with your team, regardless of the field in which you operate. The training involves choosing this Customer Care course, built on the principles and values ​​of Hospitality. The practice is up to you and your tea

The main topics of this course:

  • What is Hospitality and what does it entail. How do I fit Hospitality on my business profile
  • First impression: How do you make a memorable first impression? How to "fix" a failed first impression?
  • Why is it not enough today to provide a good service, but an excellent one.
  • What YOU need to provide excellent service
  • Mistakes that lead to loss of service / customer
  • Skills needed to provide excellent service
  • Verbal and non-verbal language of Hospitality
  • Label on the phone and email
  • Customer Care in the "customer's house"
  • Uncomfortable or difficult situations + methods of solving
  • How we communicate with difficult people
  • Situations that are not accepted and non-negotiable
  • Transforming NO into a positive experience by offering alternatives
  • Dress style
  • Business Etiquette

Why a Customer Care Training?

  • Because today it is not enough to offer a good service, but an excellent one. And this is largely due to the person's character features.
  • When you provide impeccable service, you save a lot of time, energy and resources
  • Because the attitude and words of the service provider are what create the customer's positive / negative perception of the product / service
Because Hospitality is more than your service / product. It is a FEELING – the feeling of an extraordinary experience offered by an impeccable service. And if you know how to create and offer this experience, customers will come back, but especially they will recommend you!

Don't underestimate the customer!

He knows if you’re lying to him, if you just want to sell him something, if you’re not in a good mood, and so on.
Even the most naive, in the end, can conclude if it was an excellent service, according to their needs, by the simple fact that (they) did not like the way they were treated.

But if you have managed to offer more than just a service, then the benefits are maximum and your reputation will be impeccable.

Your business card is YOU and YOUR TEAM!

How will the course be run

Duration of course

6 – 8h (depending on group dynamics and specialisation)

No. of pers. in a group

minimum 5 pers. and maximum 15 pers.

Course fee / person

450 lei

Discount depending on the number of participants

Do you want this course?

Fill in the details below and we will get back to you within 48 hours.

Hospitality is more than a smile or a job well done.

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Phone

+40 743 564 796

Email

hello[@]alinanitu.com

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