Customer Care Guide & Coaching
Regardless of the field in which you activate, a dose of Hospitality and Customer Care may seem like a very good idea, which can become a common practice in your business.
Because sometimes a day of training won’t make a very big difference for your business, I offer you an alternative with more chances of applicability – weekly or bi-monthly meetings with your team, but also individually with each member, in which we will talk about:
- What is Hospitality and what does it entail. How do I fit Hospitality on my business profile
- First impression: How do you make a memorable first impression? How to "fix" a failed first impression?
- Why is it not enough today to provide a good service, but an excellent one.
- What YOU need to provide excellent service
- Mistakes that lead to loss of service / customer
- Skills needed to provide excellent service
- Verbal and non-verbal language of Hospitality
- Label on the phone and email
- Customer Care in the "customer's house"
- Uncomfortable or difficult situations + methods of solving
- How we communicate with difficult people
- Situations that are not accepted and non-negotiable
- Transforming NO into a positive experience by offering alternatives
- Dress style
- Business Etiquette
Customer Care Guide Program may be appropriate for your business and team if:
- you have noticed various gaps in creating a good relationship between your team members and customers
- your team has difficulty managing tense or difficult situations with customers
- you want the team to develop better and have consistent communication skills
- you want more elements and values of hospitality to be exercised in your business
- you want to build a general atmosphere of courtesy, in which each client is treated as a VIP guest
How does a Customer Care Program work:
- we establish the main purpose of this program and what goals you want to achieve
- 5 meetings with the whole team which take place once a week or every two months, for 2 hours and 30 minutes.
- homework assignments will be provided as mini-projects, which will be introduced later in a Guide of Good Customer Care Practices
- after each meeting some conclusions will be drawn and various recommendations will be offered to start practicing a quality Customer Care and creating the Excellent Service
- at the end of the 5 sessions you will receive the Good Practice Guide, customized for your team, a guide that will be delivered the end of the program
Do you want this course?
Fill in the details below and we will get back to you within 48 hours.
